Copyright ©2023 Insta-Dazzle. All Rights Reserved.
Web Site by Lidhber.com- 469-264-5406
- [email protected]
- Business Hours: 7:30 am to 7:45 pm
By using this website to book a service, you agree to comply with and be bound by these terms & conditions. If you do not agree to these terms & conditions, do not book a service with us.
Requesting a quote or an estimate does not guarantee a spot for the requested date/time. You will be contacted by email or phone with a confirmation. To reserve your cleaning date and time, a 30% deposit is required. This fee is NON-REFUNDABLE but will be deducted from the total cleaning price.
WE REQUIRE AT LEAST 24 HOURS’ NOTICE TO SCHEDULE A JOB.
Please note that a 30% booking confirmation fee is required to secure your appointment. If you fail to notify us of a cancellation at least 48 hours before the scheduled appointment, the booking confirmation fee will be converted into a NON-REFUNDABLE cancellation fee. If you want to book another appointment, you will need to pay another deposit.
We always work with teams of three. Occasionally, more cleaners may be needed due to the complexity of work or a busy schedule. We do our best to limit the rotation of cleaners in your home while still providing sufficient cross-training to our cleaning technicians.
Our employees undergo background checks before working with us. You can rest assured that our staff upholds integrity and accountability.
We reserve the right to deny and/or terminate service due to safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter, and disconnected utilities.
Our employees have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe/threatened. If you book a cleaning that is deemed unreasonable, our cleaners may refuse service on the spot, and you will be charged the cancellation fee.
Your price for cleaning is based on our cleaners focusing all of their time on cleaning. We ask that you take a few minutes to tidy up to allow the cleaners easy access to the areas/surfaces to be cleaned: floors, countertops, tabletops, etc. If you’d like our cleaners to do these tasks for you, call the office in advance so your cleaning fee can be adjusted for the additional time.
We will gladly work around pets, we ask that indoor activity is limited for cleaning efficiency & safety reasons, if your pet becomes anxious or presents a safety concern, Insta-Dazzle reserves the right to remove its employees from your home.
Our employees are instructed not to enter a house if they believe an animal is a threat, pets may behave differently if a family member is not present. If the removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.
We provide instant pricing based on our years of experience. However, the final price may be adjusted based on the actual condition of the house. If additional time is required, we will call you to inform you. If we are unable to reach you, the crew will leave, and you will be charged the cancellation fee.
We reserve the right to reevaluate rates at any time. If the cleaning time differs drastically from the original estimate, Insta-Dazzle Cleaning Agency will contact the client to discuss price or service revisions.
According to the Texas Comptroller’s Office, janitorial and housekeeping services are taxable. Please note that an 8.25% sales tax will be added to the prices provided in our estimates.
Payments must be made on the day of cleaning by check, Zelle, cash, or credit card.
A valid credit card must be provided before scheduling any service as a backup payment method. This card will only be charged in the event of a missed payment, last-minute cancellation, or any additional charges incurred due to the condition of the home beyond what was originally agreed upon.
A valid credit card must be provided before scheduling any service as a backup payment method. This card will only be charged in the event of a missed payment, last-minute cancellation, or any additional charges incurred due to the condition of the home beyond what was originally agreed upon.
We do not offer refunds. However, if an issue arises, please email or call us within 24 hours, and we will correct the oversight at no additional charge.
Recurring discounts apply AFTER the first cleaning service. If you skip cleanings and reduce your cleaning frequency, your price will be adjusted to match the new frequency pricing.
Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc.
Customer rate shall be increased annually, by an amount not-to-exceed 8% of the client’s current rate.
Please make sure that the location for the service is accessible to the personnel of Insta-Dazzle Cleaning Agency on the scheduled service day. In case the team is locked out of the Client’s home, we will make every effort to contact the Client to arrange for entry into the home. If we are unable to make contact within 20 minutes of the arrival of the cleaning team, then the scheduled cleaning will be skipped, and you will be charged the 30% service cancellation fee. This fee is necessary to compensate the employees for the unexpected loss of revenue and time travel. To avoid this fee, please provide us with a key or code to gain entry to your home.
Service reliability is extremely important because we reserve a time, especially for you, we request that you give us a minimum of 48 Hrs. advance notice if you need to cancel or reschedule for any reason to avoid incurring a 30% cancellation fee.
If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code & proper directions for use. If the code should change please let us know so you do not incur a lockout charge.
If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.
We provide the equipment & products needed to thoroughly clean your home, if you require us to use green cleaning products only, please let us know before we start the service.
If you require to use your cleaning supplies, note that we are not responsible for any damage associated with those products. When this request is made we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.
Mold removal is a specialty, we cannot be liable for any mold-related risks in clients’ homes.
We cannot clean hoarding homes or areas containing any animals & humans’ body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine, or excretions.
For safety & liability reasons our employees can’t climb higher than a twostep stool or work outside of your home. Cleaners can’t move objects more than 35 pounds, if you would like cleaning behind heavy objects, please move prior to cleaning.
While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home, we carry insurance for damage or breakage caused by our cleaners.
We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process, these items include but are not limited to the following.
Notification must be made within 24 hours of breakage/loss of any personal items. Identical replacement is always attempted but not guaranteed.
We schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain low prices & avoid trip fees, if you require a specific time we will make every effort to accommodate your request, however, no times are guaranteed.
Due to the unpredictable nature of our business & unforeseen circumstances traffic jams, weather, mechanical problems, allow us the flexibility of scheduling our cleaning with arrival windows of 2:00 hrs of the set appointment/ If your scheduled appointment is at 11:00am the window of arrival would be between 11:00m and 13:00pm. However, we will do all efforts to be on time as we have several services scheduled for the day and we don’t want to skip any.
We generally do not run more than 30 minutes earlier nor more than 45 minutes later than the scheduled appointment time, if we are running late we will call you and/or text you.
Insta-Dazzle | Cleaning Agency does not do holiday visits.
If your scheduled day falls on a holiday, we will contact you to reschedule, the following holidays will be observed:
We will be closed for business when weather conditions prevent Collin County School Districts from opening.
At Insta-Dazzle Cleaning Agency, we prioritize the security of our clients’ homes. Instead of us holding the keys, we kindly request that our customers provide a lockbox where your can store your house key securely inside the lockbox outside your residence.
Once we finish the cleaning service, we will return the key to the lockbox and lock it securely. By following this procedure, we aim to ensure the safety of our clients’ homes while still providing convenient access for our cleaning team.
In the unfortunate event that a client chooses to leave a door unlocked or place a key in an unsecured location, Insta-Dazzle Cleaning Agency cannot be held liable for any damage or theft that may occur.
As our customer, we ask that you agree not to solicit for hire any of our cleaning employees to work directly for you. Our professional cleaners are background checked, their references verified & have completed comprehensive cleaning training. Significant time, resources & money are invested in each new employee before we allow them to enter our customer’s homes.
Any claim relating to Insta-Dazzle Cleaning Agency website shall be governed by the laws of the State of Texas without regard to its conflict of law provisions.
We have taken every effort to design our website to be useful, informative, helpful & honest, hopefully, we have accomplished that & would ask that you let us know if you would like to see improvements or changes that would make it even easier for you to find the information you need.
Insta-Dazzle is the used name (DBA) for Clean & Shine Squad LLC and It reserves the right to change these terms & conditions at any time without prior notice to you.
© 2023 Clean & Shine Squad LLC
TO SKILL OR A JOB
Copyright ©2023 Insta-Dazzle. All Rights Reserved.
Web Site by Lidhber.com